Digital Transformation & AI-Enabled BPM & CX Leader
From the same side of the table, we combine people, process and AI to improve customer experience, reduce cost-to-serve and increase profitability.
Our Values
Principles That Guide Everything We Do
Eight values, one name. Each letter of ALTRUIST stands for how we work with our clients, their customers and each other.
Action
We move first and own the outcome.
Lean
We cut waste so every step adds value.
Transparent
Open numbers, honest updates, no surprises.
Responsive
We act fast when your customers need us.
Unity in Diversity
Many backgrounds, one shared goal.
Integrity
We do what we say, every time.
Skilled
Trained people who know your domain.
Thorough
Every detail checked at every step.
Our Impact
Numbers That Speak for Themselves
Customer experience, IT services and business process management with measurable outcomes across India.
0K+
Employees
Skilled professionals across India.
0+
Locations
Across India.
0+
Clients
Trusted partnerships.
80L / 22L
Calls a Month
80 lakh outbound and 22 lakh inbound calls handled each month.
Client Satisfaction
Consistently delivering quality services.
Franchise Centres
Across Tier II, Tier III and rural India.
Support
Always available for customers.
Certified
Quality & Security Standards.
Trusted Across Key Sectors
We partner with leading players across high-value, regulated and customer-intensive industries.
Telecom
Customer care and technical support for telecom operators at scale.
Our Industries
Banking
Secure, compliant support for banking and financial services.
Our Industries
Insurance
Claims, policy servicing and retention support at every touchpoint.
Our Industries
Retail
Omnichannel order, delivery and post-purchase experience support.
Our Industries
NBFC
Collections, disbursal and lending-cycle support built for scale.
Our Industries
Public Sector
Citizen services and helpdesk support for government programmes.
Our IndustriesWhat We Do
End-to-End Services
From voice support to IT modernisation and AI platforms, our integrated services cover the full spectrum of business process management.
Technology & AI
Four AI platforms for conversations, agent assist, quality monitoring and hiring.
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Voice Services
Inbound, outbound and blended voice support from delivery centres across India.
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Non-Voice Services
Email, chat, back-office and data processing built around your SLAs.
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IT Services
Infrastructure, application support and IT service management, 24x7.
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Application Development
Development, maintenance and testing for ERP, CRM, web and enterprise applications.
ExploreWhy Altruist
Built on Deep Operatorship
We combine domain expertise, certified processes and outcome-linked commercial models to deliver measurable value. We run the operation, measure it every day and fix what the numbers show.
Outcome-Linked Models
We sit on the same side of the table, with commercial structures tied to your KPIs, not billable hours.
Security & Compliance
Physical, administrative and technical controls aligned to industry standards and your NDAs. PCI DSS Level 1 for card data.
24x7 Operations
Centrally managed practices and regional teams give round-the-clock support across time zones.
15,000+ Professionals
Deep practitioners across voice, non-voice, IT and KPO, trained and coached to your brand standards.
Scalable and Right-Sized
Capacity that ramps with your volumes, from pilot to thousands of seats, at the best economics.
Pan-India, Multilingual
20+ delivery centres and 4500+ franchise locations cover Tier I, II and III India in regional languages.
Delivering Exceptional Service
Every account we run is built around your customer. We bring people, process and AI together at every step to improve their experience, lower your cost-to-serve and strengthen your margins.
Altruist Advantage
We pair domain expertise and disciplined operations with AI-driven analytics, so every client sees measurable results.
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Pan-India Locations
BPM delivery centres across major cities including Ambala, Bangalore, Chennai, Hyderabad, Indore, Kolkata, Mumbai, Noida, Panchkula and Pune. Multilingual capability and deep regional context.
ExploreClient Testimonials
What partners across telecom, banking and insurance say about working with Altruist.
Talk to us about how we can deliver exceptional customer experience for your organisation.
New business enquiries, please reach out and our team will respond within one business day.