Every agent performing like your best.
A real-time AI co-pilot for contact-centre agents.
Features
01
Live Transcription
Real-time speech-to-text on every call.
02
Next-best Response
Suggested replies as the customer speaks.
03
Instant Knowledge
The right answer surfaced in seconds.
04
Sentiment Alerts
Flags frustration and prompts escalation.
05
Compliance Prompts
Script and disclosure reminders during the call.
06
Auto Wrap-up
Call summary and CRM update done for you.
| Without Agent Assist | With Agent Assist | |
|---|---|---|
| Finding answers | Agents search manuals and multiple screens | Answers surface instantly during the call |
| Agent ramp-up | Weeks of training and shadowing | Guided in real time from day one |
| After-call work | Manual notes and CRM entry | Summary and CRM update generated automatically |
| Compliance | Missed disclosures and uneven scripts | Live prompts keep every call compliant |
Where it is used
- BPM and contact centres
- Banking and insurance
- Healthcare
- Retail
Agent Assist guides the call live, and Sense AIQMS audits it afterwards.